![]() Whether it will work with a third party external enclosure is debatable, though. However, you may use Acronis to create a drive backup image to an external drive, which you then can restore to the new drive. It is not designed, nor supported, for cloning with external drives, especially third party external enclosures. It has to recognize one of the internal drives as being ours. NiceĪcronis is only supported for use with cloning internal drives to our internal drives. Maybe the CSR didn’t like it that I hung up on him and he must have modified something to cause this issue with responding back to the Service Incident request. I made a service resquest and a case was opened but when I respond to the service request I get a response back that my email address is not registered with the service request. Acronis True Image WD Edition is a tool for cloning system drives into a new WD hard drive based on the restore, backup and disaster recovery utility known. ![]() I called support and after entering all the warranty information and serial number and model information and repeating it to the customer “service” person, he said the WD version of Acronis doesn’t work with my new WD drive in a USB enclosure. The application sees the drive in the 'Tools tab' but it sees it as a MILAN II drive and when I create a backup job and select the destination drive it does not see the SSD. Why won’t the Acronis software for the WD drive detect a WD1600VERTL drive in a USB enclosure? This prevents cloning the existing EIDE drive to the new WD drive. I purchased a MY Passport 2TB SSD drive and the recommended backup for this drive is the Acronis True Image for Western Digital backup software. Taken form Acronis True Image WD edition user’s guide: I was a fan of WD drives, that wouldn’t let you down, but now that there is a product somewhere else, THAT WORKS, and bundles with a similar reliable drive - I got to shift that way - another lost customer, and counting… I’m very disappointed that you are treating this problem with this amount of care. ![]() Why is that your software produces a bootable rescue media that doesn’t work when you need it the most : when you want to do a restore ?Īre you AWARE that your principal competitor it’s miles away ? …and that their similar product works like a charm ? Acronis Cyber Protect Home Office is indisputably the most comprehensive solution when it comes to backup. And why is that your software uses “generic mass storage controller drivers” ? An all-encompassing tragedy-prevention solution. ![]()
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